FAQs

Frequently Asked Questions (FAQ)

We are here to answer all your inquiries regarding digital cards and top-up services. If you cannot find the answer to your question, please Contact Us via the "Contact Us" page.

1. Are the Digital Cards and Balances Original and Guaranteed?

Answer: Yes, absolutely. All top-up cards and digital balances at XGATE STORE are 100% genuine and sourced from official channels. We guarantee their full activation, and in case of any technical issue, we assure a full refund.

2. When will I receive the Digital Code/Product after completing payment?

Answer: Digital products (codes or balances) are delivered instantly after payment confirmation. You will receive the order details and the Code/Balance via:

• The Email address registered in your order.
• The Order Details page on the store.

3. What should I do if I encounter an issue activating the code?

Answer: If you face an activation problem, please first ensure that you are following the specific instructions for the product and your account region. If the issue persists, contact us immediately via the "Contact Us" page, and our technical support team will assist you in resolving it.

4. Can I exchange or return a digital card after purchase?

Answer: Digital products are non-refundable and non-exchangeable once the code has been delivered, due to their unique nature. Please ensure you select the correct product (Platform, Region, Category) before completing the purchase. For more details, please review the "Exchange and Refund Policy" (by clicking here).

5. What payment methods are available?

Answer: You will find the payment options listed at the bottom of the page. We offer secure and various payment options, including:

• Credit Cards (Visa, MasterCard).
• Mada (Local Bank Cards).
• Apple Pay, STC Pay, and others.