FAQ

We are here to answer your questions about XGATE digital products. If you need further assistance, please contact us.


1. Are the products authentic?

Yes, all products are genuine and sourced from trusted providers.


2. When will I receive my order?

Digital products are delivered instantly after payment or within the timeframe shown on the product page.


3. Where can I find my code?

You can find it in:

  • Your account order page
  • Your registered email


4. What if the code doesn’t work?

Please ensure:

  • Correct code entry
  • Region compatibility

If the issue persists, contact support for verification.


5. Can I request a refund?

Digital products are non-refundable after delivery, except in verified technical defect cases.


6. Can I use the code in any country?

Some products are region-specific. Please verify compatibility before purchase.


7. Why is my order under review?

Orders may be reviewed for security and fraud prevention purposes.


8. Why was identity verification requested?

Verification may be required to protect transactions and prevent fraud.


9. What payment methods are available?

We support:

  • Credit Cards (Visa / MasterCard)
  • Mada
  • Apple Pay
  • STC Pay